Stay factual
Describe what happened, when it happened and what document or message you received. Separate what you know from what you suspect.
Community standards
Community guidelines
These standards govern accounts, posts, comments, votes, reports and moderation in the QLD Renters Community.
Active community: Public accounts, permanent discussion addresses, voting, replies, reports and moderator review are available. Administrators can pause registration or public access whenever safety work is required.
What the community is for
The QLD Renters community is intended for practical, respectful discussion between people renting in Queensland. Members may compare preparation steps, ask where to find an official source and share an anonymised experience that helps someone understand a process.
It is not a replacement for the Residential Tenancies Authority, QCAT, QSTARS, a community legal centre or independent legal advice. A reply from another member is not a ruling, representation or guarantee about your circumstances.
Our core standards
Protect privacy
Remove names, addresses, phone numbers, email addresses, signatures, reference numbers and identity documents before sharing an example.
Keep it useful
Ask one clear question, include the relevant dates and say what kind of next step would help. Do not present another member's reply as legal advice.
Disagree without abuse
Challenge an idea, not a person. Threats, harassment, hate, sexualised abuse and attempts to expose someone will not be part of the community.
Do not post
Content in any of the following groups will be removed or restricted, and an account may be suspended or closed when the risk is serious or repeated.
- Threats, intimidation, harassment, hate or encouragement of harm.
- Doxxing, private contact details, identity documents, signatures or unredacted tenancy files.
- Unverified allegations or naming-and-shaming of an identifiable renter, owner, agent or business.
- Spam, scams, impersonation, repeated promotions or attempts to manipulate votes or reports.
- Requests for individual legal representation, emergency intervention or instructions to break the law.
Discussing owners, agents and businesses
People may need to describe a communication or process problem, but the forum must not become a public naming-and-shaming list. Use role-based or anonymous wording, quote only what is necessary and describe the observable event. Do not publish a person's name, property address, phone number, email address, licence details or an allegation that you cannot support.
For example, “The agent sent an entry notice on Tuesday and I am unsure which reason applies” is safer and more useful than accusing an identifiable person or business of criminal or dishonest conduct. The moderation team may edit, hide or remove a post while it is checked.
How moderation works
- New-member review: a member's first two contributions are held privately until a moderator approves them.
- Report: a signed-in member can flag a post or comment and choose a reason.
- Triage: moderators review safety, privacy, relevance and possible defamation risk.
- Action: content may be approved, locked, removed or escalated, with the action recorded in the private moderation log.
- Account response: repeated or serious breaches may lead to suspension. Administrators can appoint or remove moderators.
- Appeal: members can use the private contact route to explain a moderation decision or provide missing context.
Moderation records should be proportionate, access-controlled and retained only for as long as the safety or legal purpose requires. Emergency threats or immediate danger should go to emergency services, not a forum report queue.
Privacy and personal documents
Never upload an identity document, signature, complete tenancy agreement, rent ledger, bank detail, unredacted notice or private message. Redact names, addresses, reference numbers, barcodes, signatures and contact details before sharing a small excerpt. If a question can be asked without an image, text is safer.
The privacy notice explains the account, session, rate-limit, contribution, voting, reporting and moderation information used by the community. Removed material may be retained when reasonably needed for safety, dispute handling or legal compliance.
Voting standards
Upvote contributions that are clear, relevant, respectful and useful. Downvote content that is unhelpful or off-topic—not merely an opinion you disagree with. Votes are not legal endorsements, truth ratings or substitutes for an official source. Multiple accounts, coordinated vote manipulation and trading votes are prohibited.
New posts and comments begin with the author's own upvote, following the convention used by many discussion communities. The displayed score is the net result after upvotes and downvotes.
Advertising and community content
The AdSense loader remains restricted to selected editorial content pages and is not loaded anywhere in the forum, including feeds, discussions, account forms or moderation screens. Any future proposal to monetise community content requires a separate policy, privacy and safety review.
Report a concern
The in-forum report control is the preferred route for a post-specific concern. For an account appeal, site correction, accessibility problem or serious safety concern, use the contact page. Do not send identity documents or a complete tenancy file by email.